We respect your

Privacy Policy

Protecting your personal data

At Aura Tunbridge Wells, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, make a booking, buy tickets, contact us, or use any of our services.

Who We Are

Aura Tunbridge Wells
46–50 High Street
Royal Tunbridge Wells
TN1 1XF

Contact for privacy enquiries: bookings@auranight.club
Phone: 07556 397230

1. What Information We Collect

We may collect and process the following information:

  • Name
  • Email address
  • Phone number
  • Date of birth / age verification details
  • Booking details
  • Event preferences
  • Payment and transaction information
  • Messages and enquiry forms you send us
  • Technical data such as IP address, browser type, device information, and website usage data
  • CCTV footage when you visit the venue
  • Information provided through third-party booking platforms, event widgets, or ticketing services

2. How We Collect Your Information

We collect information when you:

  • Make a booking or enquiry
  • Buy tickets, gift cards, or vouchers
  • Sign up for our newsletter or promotions
  • Visit our website and interact with embedded widgets or forms
  • Contact us by email, phone, social media or in person
  • Visit our venue where CCTV may be in operation

3. How We Use Your Information

We use your information to:

  • Process bookings and enquiries
  • Manage table reservations, VIP bookings, karaoke bookings and private hire
  • Take payment and issue receipts or confirmations
  • Respond to customer service requests
  • Send marketing updates, offers and event information where you have agreed to receive them
  • Manage venue safety, security and licensing obligations
  • Improve our website, services and guest experience
  • Comply with legal, tax and regulatory obligations
  • Prevent fraud, misuse, abuse or criminal activity

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contract: to provide the service you request
  • Legitimate interests: to operate, improve and secure the business
  • Legal obligation: to comply with laws and licensing requirements
  • Consent: for marketing emails, newsletters and optional communications

You can withdraw consent for marketing at any time.

5. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Ticketing and booking partners such as Skiddle, DesignMyNight, Fatsoma, or similar providers
  • Payment processors
  • Email and website service providers
  • IT, hosting and security providers
  • Professional advisers such as accountants, legal advisers or insurers
  • Law enforcement, licensing authorities or other public bodies where required by law

Third-party websites and embedded widgets may collect data under their own privacy policies. We recommend reviewing their terms if you use their services.

6. Marketing

If you opt in to receive marketing from us, we may send you:

  • Event announcements
  • Special offers and promotions
  • Venue updates
  • Ticket release alerts
  • VIP and booking opportunities

You can opt out at any time by clicking unsubscribe in our emails or contacting us directly.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Make the site work properly
  • Remember your preferences
  • Measure website traffic and performance
  • Improve content and user experience
  • Support marketing where consent has been provided

You can manage cookie preferences through your browser settings and cookie banner, where available.

8. CCTV and Venue Security

For the safety of guests, staff and visitors, CCTV may operate within and around the venue. Footage may be used for:

  • Crime prevention
  • Incident review
  • Safety and security purposes
  • Supporting licensing or legal matters

CCTV footage is retained only for as long as necessary, unless required longer by law or for an active investigation.

9. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected. In general:

  • Booking and transaction records may be retained for accounting and legal compliance
  • Marketing data is kept until you opt out
  • CCTV is generally retained for a limited period unless needed longer
  • Enquiry emails may be kept for customer service or legal reasons

10. Your Rights

Under data protection law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data in certain circumstances
  • Object to or restrict processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your data in a portable format
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at bookings@auranight.club.

11. Security

We use appropriate technical and organisational measures to help protect your personal data. However, no online system can be guaranteed as completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.